Harare – Consumer Council of Zimbabwe (CCZ) will over the next week start to monitor prices in order to give its input as the watchdog body, an official said.
This comes after Reserve Bank Governor Dr John Mangudya presented monetary policy on Wednesday.
Addressing journalists, CCZ National Chairperson Philip Bvumbe said CCZ wants to monitor how the market will react.
One aspect that is coming to mind is the aspect of displaying prices, we are in a milti-currency situation.
“I know the Reserve Bank Govenor Dr Mangudya has said all prices must be in the old format but however we do not know how the market is going to react, we will be monitoring that the whole of next week so that we see how market react so that we can also give our input as the watchdog body.
Bvumbe said CCZ will no longer be a toothless bulldog if the new proposed Consumer Protection bill is enected.
“We will no longer be a toothless bulldog; I can assure you that your abuse in the market place is going to be mitigated by the introduction of this new piece of legislation.
“We are moving from the old to the new, that is why we are calling it the transformative new legislation in terms of the way the market operates.
“One of the highlights of the bill, I have said it is a transformative bill in the sense that before the bill we had a lot of fragmented legislation that protected consumers,” he said.
Bvumbe said any consumer now can be able to seek redress and there are various penalties in the case of abusive conduct by either the market players who provides goods and services.
“We have to convince the parliamentarians so that it is presented for its first reading has been comprehended into one bill covering all consumer rights but one of the critical aspects that it has is the aspect of its possibility in terms of when consumer’s rights are violated.
“Any consumer now can be able to seek redress and there are various penalties in the case of abusive conduct by either the market players who provides goods and services.
“It also addresses the digital e commerce that is part of and parcel of or economic environment.
“It is now the responsibility of suppliers of goods and services, previously we used to have the saying in law that let the buyer be aware but the bill now changes that, it now says let the seller be aware which means the honors in terms of insuring that the product that we are providing in the market place are safe, are of good quality and do not harm consumers,” he said.
We are hoping that in our interaction, it will actually operate rather that it being punitive, the consumers are supposed to be conscious of their responsibilities